
Own your home, not its problems.
pitch_v1_importAfter successful 5,000 home pilot in four cities, PreFix signed agreement with USAA for fully co-branded commercial partnership. USAA pays for all marketing costs and subsidizes 20% of their members subscriptions in distributing the PreFix service to an initial 30,000 homes. This partnership will launch in other states starting in Q2. This was an important milestone not only the company's relationship with USAA but also it develops relationship with other insurers.
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PreFix is a tech-enabled service that eliminates the hassles of home ownership, saves homeowners up to 50% off home maintenance costs, and creates a data-driven “operating system” for the home. A fully trained, dedicated Home Manager fixes most things for a low copayment. Seasonal preventive maintenance on all appliances and systems is included, which pays for the cost of the service on its own. For only the most complex repairs we use our vetted contractors at low, negotiated rates with no mark up. Other home-related products and services are now being distributed on the basis of this trusted homeowner relationship and proprietary home-related data.
Homeowners are are confronted with a broken process when any issues arise in their home: a short supply of contractors that frequently won't call back, service windows and waiting, no way to know if their getting the best price, and no knowledge of what ongoing preventive maintenance needs to be done (vs. what is just an "upsell" opportunity by commission-based contractors). Insurers face a conundrum between the need to raise premiums in the face of heightened catastrophic risks and the inability of customers to keep absorbing these cost increases.
• Annualized revenue of $6M. Gross profits across most territories. • NPS of 88 and annual revenue retention rate of 90%. • Completed successful 5,000 home pilot in the four major Texas metro areas with USAA. After successful pilot, commercial partnership was signed for fully co-branded distribution. The company is now ramping to 30,000 homes and launching in other states under this partnership. USAA is paying for all marketing costs and subsidizing 20% of member subscriptions.
James Bilodeau
founder