Illuma Labs

Illuma Labs helps contact centers elevate the user experience, enhance security, and improve operational efficiency with zero friction voice authentication.
Dallas

About Illuma Labs

Illuma Shield is a real-time audio authentication platform for secure voice communications. The platform replaces archaic and intrusive authentication methods like PINs, passwords, and personal questions. Illuma Shield runs passively in the background and continuously analyzes the unique characteristics of the speaker's voice and calling device, resulting in significantly higher authentication accuracy achieved in a fraction of the time required by traditional authentication methods.

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Problem statement

Existing identity verification technology and processes can lack true security/infallibility, leave much to be desired from a user experience perspective, and present a very real cost to operations (such as call centers) in the form of time and money. This problem exists across the financial, healthcare, telecom, and government sectors, representing a potential market of $10Bn.

Traction information

$2M in SBIR funding from the Department of Homeland Security
Formal endorsement from the Credit Union National Association
$500K in seed funding raised from two strategic, credit union investors
Existing pilots expected to result in $200K in ARR by Q4 2020

Updates

Profile created.
Added over 2 years ago
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