Viewabo

Viewabo helps support teams resolve product issues more easily by letting them see what the customer sees through the customer’s smartphone camera. There’s no app for the customer to install. Support teams simply send a secure link via text or email, allowing the customer to start sharing video right away. This removes the usual back-and-forth that happens when problems have to be described over the phone, in emails, or through chat.Seeing the issue firsthand makes it easier to understand what’s going on and provide clear instructions. It cuts down on misunderstandings and repeat explanations, so support teams can respond with more accuracy and confidence.Viewabo fits into the tools and workflows teams already use. There’s no need to change systems or learn new ones. Teams can send requests for video, get visual context quickly, and move toward a solution without delay.Whether it’s guiding someone through a setup, diagnosing a problem, or confirming an issue, Viewabo gives support teams the visibility they need to work more efficiently and improve the customer experience. It saves time, reduces friction, and helps teams focus on solving problems.